pk88's Privacy Policy

1 Introduction

pk88 ("we", "us", or "platform") is a trusted online gaming and betting platform serving users in Bangladesh. Protecting your privacy is one of our highest priorities.

This privacy policy ("policy") describes what information we collect about you when you use pk88's website, mobile platform, or other services ("services"), how we use that information, and under what circumstances we may share it with third parties.

By using pk88's services, you are considered to have accepted the terms described in this policy. Please read this policy carefully. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

To operate pk88's services smoothly and provide you with the best experience, we collect certain specific information. This information falls into two main categories.

2.1 Information You Provide

Information you voluntarily provide during account registration and use of our services:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password and security questions and answers
• Information provided relating to bKash, Nagad, Rocket, or bank accounts
• Documents submitted for identity verification (national ID, passport, etc.)
• Information and messages provided when contacting our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use our services:

• IP address, browser type and version
• Device information — operating system, device ID
• Which pages you visited and how long you spent on them
• Gaming history — bets, win and loss records
• Transaction history — details of deposits and withdrawals
• General location information (city or region level, not precise GPS location)

3 Purpose of Data Use

pk88 uses collected information only for specific, legitimate purposes. The main purposes for which we use your information are listed below:

• Account management: To create, verify, and maintain your account and confirm your identity.
• Service delivery: For gaming features, transaction processing (bKash, Nagad, Rocket, and bank transfers), and issuing bonuses.
• Customer support: To resolve your issues and answer your questions via live chat or email.
• Security: To detect and prevent fraud, money laundering, and other illegal activity.
• Service improvement: To enhance the user experience and add new features.
• Marketing communications: With your consent, to send relevant offers and promotional information (you can opt out at any time).
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify unusual behavioral patterns and reduce the risk of addiction.

4 Sharing Information with Third Parties

pk88 may share limited information with trusted third parties in specific circumstances. This sharing is always governed by this policy and is in no way against your interests.

4.1 Service Provider Partners

We work with certain specialized third parties to operate our technology and services. These include payment processing partners, cybersecurity firms, cloud service providers, and game software developers. These partners receive only the information necessary to carry out their designated tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

If pk88 is required to disclose information due to a court order, a lawful request from a law enforcement authority, or applicable legal obligations, we may provide that information to the relevant authority. In such cases, we always aim to limit the scope of disclosure to the minimum necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. However, even in such circumstances, the terms of this privacy policy will remain in effect and you will be notified in advance.

• We never sell your information to advertisers.
• All information shared with third parties is sent in encrypted form.
• All third-party partners are contractually bound to adhere to pk88's privacy standards.

5 Cookies & Tracking Technologies

pk88 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services and personalize your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and enable secure transactions — disabling these will prevent the service from functioning properly.
• Functionality cookies: Used to remember your preferences such as language selection and game settings.
• Analytics cookies: Help monitor usage patterns and evaluate performance.
• Security cookies: Used to detect fraud and keep your account secure.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some important pk88 features from working properly. For non-essential cookies, your consent matters to us.

6 Data Storage & Security

pk88 uses industry-standard technologies and practices to keep your information secure. Our security infrastructure operates on the following levels:

6.1 Technical Safeguards

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted form.
• Firewall & Anti-DDoS: To protect against unauthorized access and cyber attacks.
• Regular Security Audits: Regular penetration testing and security audits are conducted to identify vulnerabilities.

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, some information may be retained for a specified period to meet legal obligations. No information is kept beyond what is necessary.

6.3 Data Breach Response

In the event of a data breach, pk88 will notify affected users as quickly as possible and take the necessary protective measures. Our security team monitors continuously.

7 Your Rights

As a pk88 user, you have certain fundamental rights over your personal information. We respect these rights and aim to resolve your requests promptly.

7.1 List of Your Rights

• Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Restriction of processing: In certain cases, you can request that the processing of your information be restricted.
• Right to portability: You have the right to receive your information in a structured, machine-readable format.
• Right to object: You can object to the processing of your information for specific purposes.
• Withdrawal of consent: You can withdraw your consent to receive marketing messages at any time.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us via live chat or email. After verifying your identity, we will resolve your request as quickly as possible.

8 Protection of Minors

pk88's services are for users aged 21 and over only. We do not intentionally collect any information from minors. Age verification is a mandatory step in the account registration process.

If we ever become aware that someone under the age of 21 has created an account, that account will be closed immediately and all related information will be deleted. We believe in responsible gaming and the protection of minors is of the highest importance to us.

If a parent or guardian suspects their child is using pk88, please notify our support team immediately.

9 Privacy Policy Changes

pk88 may update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, the introduction of new technologies, or changes in applicable law.

For significant changes, we will display a notice on the platform and, where necessary, notify you by email. Continued use of the service after a change is made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest version of the policy.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact pk88's support team. Our team is ready to assist in both Bengali and English and is available 24 hours a day, 7 days a week.

We will resolve any requests relating to your data protection as quickly as possible. Our goal is to maintain a transparent and honest relationship with you.